FAQs
What should I expect from my first appointment?
Please complete the online Intake Form prior to your arrival and arrive no more than 5 minutes before your appointment time to minimize congestion in the reception area.
During your first appointment your RMT will go over your health history with you, determine your goals, perform some orthopedic tests and/or ask you to do specific movements to help determine the severity and cause of your injury, and will develop a treatment plan with you.
Your therapist will then leave the room after providing you with options for level of undress and instructions on how to get on the treatment table. They will knock before re-entering the room and will adjust pillows and temperatures to ensure your comfort.
You will be fully covered other than the area being treated. If you have any questions or concerns at any time during your appointment, please communicate them with your RMT right away. You are also empowered to stop or change the treatment at any time.
Forms
Intake Form - If this is your first appointment, an intake form will be emailed once your appointment is booked. This form is necessary to ensure a safe and effective treatment so please fill it out thoroughly and have it completed prior to your arrival to maximize your treatment time.
Communicable Disease Screening - A Communicable Disease Screening will be emailed to you 48 hours before your scheduled appointment time. Please fill it out as soon as possible. If you answer "yes" to any of the questions, or if any answers change to "yes" between form completion and your appointment time, please contact us as soon as possible to reschedule.
Extended Health Benefits - Most insurance companies require a consent and authorization form to be filled out by the plan member/dependent and on file with us prior to direct billing. If you would like to have us direct bill your extended health benefits provider for your treatment, please ensure that you provide us with your insurance information in your Intake Form. Let us know if you need the form emailed to you ahead of time. *SunLife Insurance and Telus Health require the plan member, not the dependent, to complete the form.
You are responsible for any remaining balance due that your insurance company does not cover and/or rejects.
***Rebalance does not currently direct bill to WorkSafeBC or ICBC.***
Direct Billing and Insurance
Direct billing is available to most extended health benefits providers but is dependent on the individual benefits plan. Please include the requested details on your intake form. If you are not sure about your coverage, please check with your insurance provider. Please also indicate on your intake form and/or in the "Notes" section when booking your appointment if your treatment is WorkSafe or ICBC as submission by a third party (us) is not available to extended health plans in those circumstances and we do not direct bill to either of those.
Some extended health benefits plans require a doctor's referral for coverage. Please check with your insurance provider to see if a referral is required. If it is, it is your responsibility to obtain a referral, keep it current and provide a copy to Rebalance Wellness to have on file (required).
Most insurance companies require a consent and authorization form to be filled out by the plan member/dependent and on file with us prior to direct billing. If you would like to have us direct bill your extended health benefits provider for your treatment, please ensure that you provide us with your insurance information in your Intake Form. Let us know if you need the form emailed to you ahead of time. *SunLife Insurance and Telus Health require the plan member, not the dependent, to complete the form.
You are responsible for any remaining balance due that your insurance company does not cover and/or rejects.
***Rebalance does not currently direct bill to WorkSafeBC or ICBC.***
Is a doctor's note required?
You do not need a doctor’s referral to receive Massage Therapy.
...however, some extended health benefits plans do require a doctor's referral for coverage. Please check with your insurance provider to see if a referral is required. If it is, it is your responsibility to obtain the referral, keep it current and provide a copy to Rebalance Wellness to have on file (required).
Rates (Prices include GST)
Treatment times include assessment, disrobing and re-dressing, hands-on treatment, home care and client education.
90 Minutes $170
-
First visits to the clinic or with a new therapist (to ensure time for health history review, interview and assessment)
-
Follow-up appointments
60 Minutes $120
-
First visits to the clinic or with a new therapist (to ensure time for health history review, interview and assessment)
-
Follow-up appointments
45 Minutes $95
-
Follow-up appointments
-
Children's appointments
30 Minutes $70
-
Follow-up appointments
-
Children's appointments
Tipping
We appreciate the thought, but as medical professionals we cannot accept any form of gratuity for our services. The best way to show your appreciation is to tell others about Rebalance Wellness Massage Therapy and to leave us a Google Review or Testimonial. Thanks!
Communicable Disease Prevention Protocols
-
You must be symptom free for the 48 hours leading up to your appointment time. Please contact your RMT or the clinic as soon as possible to reschedule if you:
- experiences signs / symptoms of illness in the 48 hours prior to your appointment.
- are required to be self isolating.
-
We will not be able to treat any client who is showing symptoms of illness or has been directed to self isolate. This includes:
- anyone with fever or chills, cough, loss of sense of smell or taste, difficulty breathing, sore throat, loss of appetite, runny nose, sneezing, extreme fatigue or tiredness, headache, body aches, nausea or vomiting, diarrhea or any other signs of communicable disease (as per the BCCDC website).
-
Please use hand sanitizer upon arrival at the clinic.
-
We are asking clients to arrive alone, and no more than 5 minutes prior to their appointment start time.
-
Masks are required at all times in the clinic in accordance with the Provincial Health Officer and the College of Registered Massage Therapists of British Columbia recommendations.
-
Enhanced cleaning is being practiced.
-
A mandatory Communicable Disease Screening will be emailed to you 48 hours (2 days) before your scheduled appointment time. Please fill it out as soon as possible. If any answers change between completion and your appointment time, please contact us as soon as possible to reschedule.
If you have any questions or concerns related to our Communicable Disease Prevention Protocols, please don’t hesitate to contact us.
Thank you for your cooperation in keeping everyone safe and healthy!
Can’t find the answer to your question? Email us!