Rates
(Prices include GST)
Please note that as of May 1st our Massage Therapy treatment fees will be increasing by $5.
Treatment times include interview, assessment, disrobing and redressing, hands-on treatment, home care and client education.
***Please book a 60 minute treatment or longer for your 1st appointment at the clinic or with a new therapist to ensure adequate time for health history review, interview and assessment.***
We recommend 30 or 45 minutes for children.
Pre-natal treatments offer the use of a specialized pillow system to accommodate a person's changing body.
(Please include your estimated due date in the notes section when booking).
Cancellation Policy
We ask that you give us as much notice as possible if you need to change or cancel an appointment. Missed appointments, or those cancelled with less than 24 hours notice will be subject to a cancellation fee of $50 which will be charged to the credit card on file. Of course, there are sometimes extenuating circumstances so please reach out directly to your therapist if that’s the case. Please note that missed appointments are not billable to extended benefits plans.
Don't come in if you don't feel 100%! Your therapist has the right to deny treatment if you are presenting with symptoms and you will be charged the $50 cancellation fee. If you develop symptoms of illness within the 24 hour cancellation window, please contact us before 9am the day of your appointment.
Payment Options
We accept credit cards, debit, e-transfer, and direct bill to most extended benefits providers.
Gift Certificates are now available online! Or purchase one in person at your next appointment.
***We do not direct bill to WorkSafe or ICBC***
Extended Benefits and Direct Billing
Direct billing is available to most extended health benefits providers but is dependent on the individual benefits plan. Please include the requested details on your intake form. If you're not sure about your coverage, please check with your insurance provider. Please note that WorkSafe and ICBC treatments cannot be billed to extended health plans.
Some extended health benefits plans require a doctor's referral for coverage. Please check with your insurance provider to see if a referral is required. If it is, please obtain a referral, keep it current and provide us with a copy as we are required to have it on file.
Most insurance companies require a consent and authorization form to be filled out by the plan member/dependent and on file with us prior to direct billing. If you would like to have us direct bill your extended health benefits provider for your treatment, please ensure that you provide us with your insurance information in your Intake Form. Let us know if you need the form emailed to you ahead of time. *SunLife Insurance and Telus Health require the plan member, not the dependent, to complete the form.
You are responsible for any remaining balance due that your insurance company does not cover and/or rejects.
***We do not direct bill to WorkSafeBC or ICBC***
Tipping
We appreciate the thought, but as medical professionals we cannot accept any form of gratuity for our services. The best way to show your appreciation is to tell others about Rebalance Wellness Massage Therapy and to leave us a Google Review or Testimonial. Thanks!
Forms
Intake Form - If this is your first appointment, an intake form will be emailed once your appointment is booked. This form is necessary to ensure a safe and effective treatment so please fill it out thoroughly and have it completed prior to your arrival to maximize your treatment time.
Communicable Disease Screening - A Communicable Disease Screening will be emailed to you 48 hours before your scheduled appointment time. Please fill it out as soon as possible. If you answer "yes" to any of the questions, or if any answers change to "yes" between form completion and your appointment time, please contact us as soon as possible to reschedule.
Extended Health Benefits - Most insurance companies require a consent and authorization form to be filled out by the plan member/dependent and on file with us prior to direct billing. If you would like to have us direct bill your extended health benefits provider for your treatment, please ensure that you provide us with your insurance information in your Intake Form. Let us know if you need the form emailed to you ahead of time. *SunLife Insurance and Telus Health require the plan member, not the dependent, to complete the form.
You are responsible for any remaining balance due that your insurance company does not cover and/or rejects.
***We do not direct bill to WorkSafeBC or ICBC.***
Tell me more...
Massage Therapy
Massage Therapy can be an effective way to improve your body’s overall well-being. We treat a wide variety of patients and can help restore health after injuries and accidents, relieve muscle tension, help with stress management, and sleep quality and offer pre/post natal care. RMTs are trained to assess each client's condition and develop a treatment plan tailored to their individual needs. By combining therapeutic techniques including Swedish massage, myofascial techniques, neuromuscular therapy and trigger point therapy, massage therapy can support you on your road to recovery and overall wellness.
Whether you are seeking treatment for alleviating pain, rehabilitation, prevention, or relaxation, our goal is to work together to help you achieve and maintain optimal health and wellness.
What should I expect from my first appointment?
Please complete the online Intake Form prior to your arrival and arrive no more than 5 minutes before your appointment time to minimize congestion in the reception area.
During your first appointment your Registered Massage Therapist (RMT) will go over your health history with you, determine your goals, perform some orthopedic tests and/or ask you to do specific movements to help determine the severity and cause of your injury, and will develop a treatment plan with you.
Your RMT will then leave the room after providing you with options for level of undress and instructions on how to get on the treatment table. They will knock before re-entering the room and will adjust pillows and temperatures to ensure your comfort.
You will be fully covered other than the area being treated. If you have any questions or concerns at any time during your appointment, please communicate them with your RMT right away. You are also empowered to stop or change the treatment at any time.
After your treatment is done, your RMT will again leave the room for you to redress. If appropriate, your RMT will give you home care to support your goals. Don't forget to rebook!
Do I need to talk during my massage?
It's up to you! There's absolutely no pressure or obligation to have a conversation during your treatment but we're happy to chat a bit if that's what you'd like. Your RMT will follow your lead, but also feel free to let us know when you come in, or in the "Notes" section when you book your appointment online what your preference is. Please note that whatever you choose, we will still need to check in with you periodically regarding the pressure we're using etc.
Is a doctor's note required?
You do not need a doctor’s referral to receive Massage Therapy.
...however, some extended health benefits plans do require a doctor's referral for coverage. Please check with your insurance provider to see if a referral is required. If it is, it is your responsibility to obtain the referral, keep it current and provide a copy to Rebalance Wellness to have on file (required).
Communicable Disease Prevention Protocols
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Masks are recommended and supported in the clinic, but no longer required.
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Please use hand sanitizer upon arrival at the clinic.
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Enhanced cleaning is being practiced.
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A mandatory Communicable Disease Screening will be emailed to you 48 hours (2 days) before your scheduled appointment time. Please fill it out as soon as possible. If any answers change between completion and your appointment time, please contact us as soon as possible to reschedule.
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We request that you be symptom free for the 48 hours leading up to your appointment time. Contact the clinic or your RMT directly as soon as possible to reschedule if you experiences signs / symptoms of illness in the 48 hours prior to your appointment. If you wake up with symptoms of illness the morning of your appointment, please contact the clinic by 9am to avoid the $50 late cancellation fee.
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Don't come in if you don't feel 100%! Your therapist reserves the right to deny treatment if you are presenting with symptoms of illness and you will be charged the $50 late cancellation fee (not billable to extended benefits). This includes:
fever or chills, cough, loss of sense of smell or taste, difficulty breathing, sore throat, loss of appetite, runny nose, sneezing, extreme fatigue or tiredness, headache, body aches, nausea or vomiting, diarrhea or any other signs of communicable disease (as per the BCCDC website).
If you have any questions or concerns related to our Communicable Disease Prevention Protocols, please don’t hesitate to contact us.
Thank you for your cooperation in keeping everyone safe and healthy!
Can’t find the answer to your question? Email us!